Forum Discussion
IF there is anyone here, or if Tom is still around, I really need help with my Articulate. I have developed a PPT slide deck, which works great. I had another person add narration, and when they sent to me (housed in a Drive account). When I download this version the narration works, as does it work great through the link they provided in Review. However, the second I do ANYTHING to that version, fix a spelling error, or edit an engagement, I review and there is no narration. I publish and there is no narration. I don't understand why it works when I download to my computer, but stops working once I change something. PLEASE HELP, because last time I asked for help I had to communicate through several emails back and forth, which we were never able to fix the issue. Thank you.
- BeccaLevan3 years agoCommunity Member
Welcome to E-Learning Heroes, Denny!
I'm sorry for this trouble—we're here to help troubleshoot!
- When you downloaded the narration to your computer, did you save it to your local hard drive? This is typically your C: drive; you'll want to be sure you're working with all files locally.
If possible, can you share the files with us for testing purposes? I assure you working directly with a support engineer is the quickest way to a solution!