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markJackson-71c's avatar
markJackson-71c
Community Member
2 years ago

Sign In points me to "free Trial" even though I've got corporate license for 2 years

All,

I have a corporate license for full suite of Articulate products.

Last week I tried to log in and it said, I must log in again.  This happened many times in the past.. and so when I clicked... I was surprised to see the message "Your Free Trial has epired".

I can't get past the screen.  Somehow I was able to get to this log in screen to post.   Please help.

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Mark,

    Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I can confirm that your subscription associated with this email address is active. 

    • What browser are you using? Can you try using a different browser?
    • Have you tried opening an incognito window and then signing in?
    • You can also try clearing your browser cache

    I hope this helps! If you need further assistance, please let me know here or by opening a support case with out team.

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