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Jean-Christo203's avatar
Jean-Christo203
Community Member
3 days ago

SL 360: LMS publishing error messages, caused by the cursor

Greetings,

I encountered 2 problems when publishing Storyline 360 courses and both were related to the cursor you can add and animate on slides. The courses have to be published in SCORM 1.2, exceptionally. 

  1. While on a prior version (October 2024, I think???), SL gave me error messages while encoding, because the software could not find the sound effect for "the cursor clicking". By selecting to "no click" on the cursor, the course could then be published normally. I do think it's weird that Storyline is missing this sound effect.
  2. While on version 3.97 (February 25th, 2025), SL now gives me error messages for simply having the cursor on specific slides. By removing it completely, the course could be published as normal. Please note that any course that were published before the February update... can still be published normally, despite having cursors in some slides (with no sound effect). Also, the error messages weren't telling me the actual reason why the cursor was problematic, compared to it explaining how the sound effect was missing.

Is there a compatibility problem with the cursor in recent versions?

Thanks in advance :)

advice
Articulate 360
storyline 360
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cursor","id":"message:1221280","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:69500"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1221280"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1221280"},"body":"

Greetings,

\n

I encountered 2 problems when publishing Storyline 360 courses and both were related to the cursor you can add and animate on slides. The courses have to be published in SCORM 1.2, exceptionally. 

\n
    \n
  1. While on a prior version (October 2024, I think???), SL gave me error messages while encoding, because the software could not find the sound effect for \"the cursor clicking\". By selecting to \"no click\" on the cursor, the course could then be published normally. I do think it's weird that Storyline is missing this sound effect.
    2. \n
  2. While on version 3.97 (February 25th, 2025), SL now gives me error messages for simply having the cursor on specific slides. By removing it completely, the course could be published as normal. Please note that any course that were published before the February update... can still be published normally, despite having cursors in some slides (with no sound effect). Also, the error messages weren't telling me the actual reason why the cursor was problematic, compared to it explaining how the sound effect was missing.
    3. \n
\n

Is there a compatibility problem with the cursor in recent versions?

\n

Thanks in advance :)

","body@stringLength":"1388","rawBody":"

Greetings,

\n

I encountered 2 problems when publishing Storyline 360 courses and both were related to the cursor you can add and animate on slides. The courses have to be published in SCORM 1.2, exceptionally. 

\n
    \n
  1. While on a prior version (October 2024, I think???), SL gave me error messages while encoding, because the software could not find the sound effect for \"the cursor clicking\". By selecting to \"no click\" on the cursor, the course could then be published normally. I do think it's weird that Storyline is missing this sound effect.
    2. \n
  2. While on version 3.97 (February 25th, 2025), SL now gives me error messages for simply having the cursor on specific slides. By removing it completely, the course could be published as normal. Please note that any course that were published before the February update... can still be published normally, despite having cursors in some slides (with no sound effect). Also, the error messages weren't telling me the actual reason why the cursor was problematic, compared to it explaining how the sound effect was missing.
    3. \n
\n

Is there a compatibility problem with the cursor in recent versions?

\n

Thanks in advance :)

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SL 360: LMS publishing error messages, caused by the cursor","moderationData":{"__ref":"ModerationData:moderation_data:1221297"},"body":"

Hi Jean-Christo203,

\n

I'm unaware of any compatibility issues with cursors on older Storyline 360 project files, but I'm happy to check what's happening! Would you be willing to share a copy of your project file here or privately by opening a support case for testing? We'll delete it when we're done!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-24T07:28:29.653-07:00","lastPublishTime":"2025-03-24T07:28:29.653-07:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1221280/message:1221297","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"728","rawBody":"

Hi ,

\n

I'm unaware of any compatibility issues with cursors on older Storyline 360 project files, but I'm happy to check what's happening! Would you be willing to share a copy of your project file here or privately by opening a support case for testing? We'll delete it when we're done!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1221297_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1743008494982":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1743008494982","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1743008494982":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1743008494982","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1743008494982":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1743008494982","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1743008494982":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1743008494982","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1743008494982":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1743008494982","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1743008494982":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1743008494982","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1743008494982":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1743008494982","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1743008494982":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1743008494982","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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