Forum Discussion

KellySchrodi's avatar
KellySchrodi
Community Member
9 years ago

SL 360 Not allowing user to drag seekbar?

Hello,  I have the player properties set to have the Seekbar 'allow user to drag seekbar' however, the behavior is that only the Pause and Play buttons are working.  I cannot see the progression o...
storyline 360
AlyssaGomez's avatar
AlyssaGomez
Staff
9 years ago

Hi Kelly,

I took a peek at your case, and I see that Ryan recommended resetting Google Chrome. Give that a try, and let us know if it helps! 

KellySchrodi's avatar
KellySchrodi
Community Member
9 years ago

Here is the reply I sent to Ryan this morning...Any assistance would be much appreciated.

Hi Ryan,
Thank you for your reply. I am not able to see your screencast, I get an error saying I do not have a program installed to open it, that is likely caused by our end security etc...A note on my browser (Google Chrome Version 61.0.3163.100) is that within my company our default browser is set to IE so when I run a course I am copying the link into Chrome to view it.
While I understand it may be working fine on your end, before I tell my Stakeholders that we simply cannot use a seek bar I would like to ask you to help me check a few more things.
To clarify...I'm not saying I do not see the seek bar, it is there but does not have a 'progression bar' to drag and ONLY play and pause work

I attached a .story that has three slides, only one has a working seek bar, here is the only difference I am seeing in these slides:

Can you verify if these video/audio file differences could be the cause of the issue?

Kelly Schrodi
Instructional Designer
Transistion Management - St. Louis Engineering
Office: 314.982.3379 | Cell: 636.634.8003
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