Forum Discussion
SL360 - Reopening saved files always corrupted
I'm a strong SL user, using it daily for the last 15 years. New problem has just appeared.
When I open an existing project, make some changes, then save it under a new name, it cannot be reopened. Error message says file is corrupted. If I try to open it a second time, it works.
Has anyone seen issues even vaguely similar to this?
1 Reply
Hi RussStill,
Thanks for flagging this, that definitely doesn’t sound like expected behavior.
Given what you’re describing, especially that the file opens successfully on a second attempt, this is something our support team should take a closer look at. The best next step would be to open a support case, and if possible, share a copy of one of the affected Storyline files so the team can review what’s happening when the file is first saved and reopened.
If there’s anything specific triggering it, like file size, location, or recent changes, they’ll be able to dig into that with you directly and keep you updated on next steps.
Let us know how it goes, and we’re happy to help from there.
