Forum Discussion
Slide background fill bug?
When I use a shape filled with slide background (bitmap image) to block items on layers, it works fine for the first instance, but when I copy/paste that same shape onto other layers it doesn't.
Preview mode is fine, but after publishing it to Articulate Review, the pasted shapes show as black.
I found that I have to create the same shape over on each layer. Then displays as intended after publishing.
Is this a bug?
18 Replies
Hey Charles,
Thanks so much for bringing this up. I did some testing in a new Storyline 360 file, and I wasn't able to recreate the black images you are seeing in Articulate Review.
Would you mind sending me the Articulate Review "Share" link, as well as a sample slide that has this problem? I'd like to take a closer look at your set up. Thanks!
Hi Alyssa,
Here is the link: https://360.articulate.com/review/content/f9d63c3d-d2a0-4e05-ac91-8bacf46805e7/review
I made a rectangle and filled it with slide background on the first layer, then copied & pasted it on to the second layer.
It previews fine, but after publishing I see shape filled with black on the duplicate.
I've attached the story file as well.
Thanks, Charles. That was really helpful! While I'm not seeing a shape filled with black on the duplicate, I am seeing that the shape on layer 2 is transparent. Here's a Peek screen recording of my testing.
This certainly seems like a bug, so I'm going to share this with our Product team. If we are able to get a fix in place, I'll let you know!
Interesting. I totally see black.
In a new slide, the bkg fill boxes work fine when I first view the layer, but when I revisit the same layers the boxes are black!
In what web browser are you viewing the Articulate Review link? I was viewing in Chrome v.66.
Windows Edge - black shape
Chrome: transparent shape
Mac Safari: perfect
Mac Chrome: transparent shape
Mac Firefox: transparent shape
I just added a 3rd layer with the object remade, not cut and pasted. same results. The 3rd layer shows fine in all the browsers.
https://360.articulate.com/review/content/7898fc25-eff5-4fc8-bcb8-55726a67a503/review
I just heard from client using Chrome 58.0.3029.110 (64-bit) on a PC and she's not having the black box or transparent box issue.
My Mac Chrome is like yours, version 66.0.3359.139 (Official Build) (64-bit)
Windows Chrome is the same 66.0.3359.139 (Official Build) (64-bit)
My Microsoft Edge is Microsoft Edge 41.16299.371.0 and Microsoft EdgeHTML 16.16299
My Mac Firefox is version 59.0.2 (64-bit)
Thanks for those extra details, Charles. That's really helpful. Interesting that the problem doesn't happen in Safari or in an older version of Chrome. I'll be sure to add that information to our bug report.
I'll let you know as soon as I get an update!
