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LindaHummel's avatar
LindaHummel
Community Member
6 months ago

Slide looks like it has a light box

Hello Community

Users have reported not being able to advance past this slide - it looks like it's a lightbox in our LMS, but not when I try to troubleshoot in SL.  Please see attached source file and PPT file with a screen shot of what the slide looks like in the LMS.

Can someone please have a look to see if we can get this sorted out.

Thank you,

Linda

  • From the image you shared in PPT, it looks like the slider slide is designed to come in as a lightbox slide. The single slide you sent isn't enough to troubleshoot what's going on though. 

    To save you time, I'd contact our support team and they can help you/ 

  • Something you can try in the interim: go to the lightbox slide and add a button on it with a trigger to close the lightbox slide. See if that helps.

    If it does, you can set some conditions on when to reveal the button.

  • Hi Linda, 

    Glad to see you took my colleague Tom's suggestion in opening a support case! I see you are working with Robert. You're in great hands. 

    We'll continue the conversation over in your case!