slide resize in preview mode

Hello Lucie,

Thanks for letting us know what's happening. I'm not sure I've seen this issue before, so it would be helpful to see a screenshot of this. Would you be able to share a screenshot that shows how the slide looks smaller in Preview mode? 

Also, what version of Storyline are you using?

Hi Alyssa,

I work with Storyline 360 ; my story size is a personnalized size : 992 x 613.

You can find 2 screenshots below :

- the 1st with the SL view with a 100% zoom : the size is ok (992 x 613)

- the 2nd with the preview view (preview of this slide) : the size is not ok, about 915 x 565. You can see that the preview view is blurred, that's what bothers me...

When I preview the whole project it's ok but it's too long for me to test the whole project every time (I have an important number of slides).

Thanks for your reply.

Hi there Lucie,

Thanks for sending over the screenshots. The slide size in edit mode should match the slide size in preview mode, unless you have enabled items in the player. It looks like you created a transparent player, so its hard to tell from screenshots if that is happening in your file.

We'd love to take a closer look, if you don't mind sharing your file. You can attach it here by using the ADD ATTACHMENT button, or you can send it to our Support Engineers if you’d prefer to send it privately.

I'm sorry but i can't share my file because of confidential datas but i confirm : i use a transparent player.

After many tests i note that if i let the navigation buttons "Next" and "Previous" (or "validate" in a question slide) proposed by default in the slide properties, there isn't the probleme... so maybe it's a bug in the preview mode when this elements are disabled ?

Hm, interesting find. I've tried to reproduce this in a new file, but I still need your help. I completely understand that you can't share your file publicly--would you be able to share it privately with our Support Engineers? They keep all files confidential, and they are happy to sign an NDA, if you would like.

You could also create a sample file by doing a "Save As" of your original file and removing all of the confidential information. Even two or three slides would be plenty for a sample.

You can send your file to the team directly using this form.

Hi Alyssa,

I forward the file to the team as you suggested.

Thanks for your feedback.

Thanks, Lucie. I see you case# 01059656, and I'll be sure to keep an eye on it. You'll hear back from the team shortly!

Hi Alyssa,

So after contacting the Articulate support, it is possible to avoid the problem by ensuring that all the slides of the project are set in the same way.

The preview size problem occurs when the project contains both slides on which the navigation buttons are activated and other slides on which they are disabled (to recall the navigation buttons "Prev", "Next" or "Validate" on a question slide can be checked / unchecked in the panel "slide properties").

Hopefully this will help other users with the same problem. :-)

Hey Lucie,

Thanks for sharing those findings with us! I'm glad to hear you got it sorted out, and I'm sure your solution will he helpful for other folks in the future. 

I am having an issue I hope you can help with. The first attachment shows a slide view that is normal, but when I preview this slide, as shown on the second attachment, everything is zoomed. Can you please tell me what might be happening? I am using Articulate 360-thank you