Forum Discussion

KarlaWatson's avatar
KarlaWatson
Community Member
6 years ago

Some of the media in this project cannot be included in this video

Is there a solution to this issue any where? It is a message I receive when publishing from SL360 to Video.  The animations play - and the audio (embedded in the mp4 imported to the slide) play - bu...
storyline 360
ZohCoh's avatar
ZohCoh
Community Member
5 years ago

I am getting the same error. The only solution I have found is to log into the computer using and Administrator account. My company does not grant standard Admin rights to our systems. So I tested embedding video logged in as an Admin account, and it worked! I also tried using "Run as Admin" while logged in as myself. I wasn't able to do that.

If anyone has a better solution, that would be helpful. I can't log in as an Admin regularly to do my work -- it was only for troubleshooting purposes.

 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    5 years ago

    Thanks for reaching out, Zo!

    I'm sorry you're receiving this error too. From here, I'd like to enlist our support engineers to step in. To better troubleshoot, could you share your project? I've opened a case on your behalf and emailed a private upload link to you. Once we've tested your file, we'll reach out with the next step!

    • ZohCoh's avatar
      ZohCoh
      Community Member
      5 years ago

      Actually, I cannot share the projects I was testing - they are working files I have as part of beta testing IconLogic's upcoming training manual "Storyline360 Beyond the Essentials, 3rd Edition."

      I had the same results creating a single slide project as a test and working from the project files provided by IconLogic. Here are more details:

      * Same results using iFrame embed HTML and Insert > Web Object.

      * After I clicked the publish button, a message displayed saying "Some of the media in this project cannot be included in this video." I tried four different videos. All presented the same message. None of them had anything unusual about them that I noticed.

      * Once published, they a solid gray rectangle displayed instead of a video.

      * Also, 3m25s video took 17 minutes to encode and a 1m40s video took 15 minutes to encode. My computer exceeds Articulate's minimum specs, only other open program was my browser, and I have a dedicated graphics card.

      Let me know if you need more information.

      Thank you,
      Z

      • BeccaLevan's avatar
        BeccaLevan
        Community Member
        5 years ago

        I appreciate these extra details, Z! We'll keep this going in your case, so we have all communication in one place. I've added these notes to your support case, and we will reach out shortly with an update. 😊