Forum Discussion
Some Videos stop playing...but not all
Hi Liz,
Happy to help!
For LMS related issues, we recommend testing how your course behaves in a different LMS to see if the behavior you're experiencing is LMS specific. One LMS that you can use for this is SCORM Cloud, and this article explains how to test your course there:
If the issue only happens when the course is uploaded to your LMS, you can try enabling the LMS debug log for your course to see exactly what happens right before the issue occurs. You can then share this information with your LMS support team.
If you're able to replicate the behavior in SCORM Cloud, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Thank you. I have already tested a couple of courses in SCORM Cloud and the behavioour repeats, so I'm presuming the problem is within the SCORm somewhere. I'm happy to share one of the files that stops playing, so I'll open a support case. Thanks again
Hi Liz,
Good call on opening a support case! Your case is in good hands with our support team, so please be on the lookout for an email from them.
Hi Storm,
It looks like you may be experiencing a different issue since your videos are embedded. Would you be willing to share a copy of your project file here or privately through a case so we can publish it and test to see what's causing the videos to stop playing? We'll delete it when we're done.