"Something went wrong" error message while authoring Rise course

Hi Lisa,

I'm having exactly the same problem. I tried a different browser yet the "Something went wrong" error continues to come up (every few secs when I edit). It doesn't save edits that I make in between occurrences of the error. Unfortunately, customer support hasn't been able to fix it as yet.

George

I can confirm that unfortunately this problem only seems to affect a particular eLearning course (as well as copies I make of it). I've begun deleting certain blocks but this has not helped. The problem doesn't seem to occur when I'm on the landing page, it only occurs within the lessons.

Hi Lisa! Sorry to hear that you're getting a "Something went wrong" error while working in Rise.

Can you try other supported browsers  to check if the issue is browser-specific?

Another thing I can suggest is to access Rise in Incognito mode   (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n). Do you still get the same issue when in Incognito?

Getting "Something went wrong" a lot this morning.  Especially when filling out fields in both the knowledge check and list blocks.  Tried everything mentioned in original post (e.g. different browsers, rebooting).

Same here, have tried every suggestion from Articulate and still getting the same error. I have a training class starting tomorrow!

Trying to use Rise 360 since last night and I keep getting the "Something went wrong" error.  Tried different browsers, cleared cache and cookies, restarted computer, logged in and out - still getting the same error.  Rise 360 been unusable for a full day now.  No response from support yet.

I find this extremely frustrating. I am having the same issue and yet Rise is all green in terms of 'system status.' I have deleted and re-created a course 3-4 times in the past 24 hours. It is a simple knowledge check. I have authored 100's of courses. I submitted a ticket this morning but no response. I have wasted a lot of time on this issue.

I am experiencing the same thing and some really funky behavior. I get the "Something went wrong." message when I try to add a bullet point to the bulleted list. Then I am having trouble deleting or selecting text. My cursor hops all over. Hope they figure this out soon!!

Adding on to the thread in case this info is helpful to the Articulate staff troubleshooting this bug. 

We are consistently getting the 'Something went wrong' error when we try to add additional responses to quiz questions.  Occurring across different courses and different developers (i.e., global issue not specific to one course or one developer).

We've tried different browsers (Chrome and Edge) with Incognito and it doesn't make a difference —still happens 100% of the time. 

Thanks in advance for working on solving this bug for us!

I see the famous '''Something went wrong' error but just with one course and just when i try to publish. A couple of week ago i was able to publish it.