Forum Discussion
Something went wrong Storyline 360 encountered an error while trying to publish
Hey CJLu,
Sorry to hear that you're having trouble publishing from Storyline.
Based on the error message, Storyline is failing while processing a temporary video file. You can tell from the “.hls” and “.ts” file path in the Temp folder. This usually points to a specific video from the course that may be corrupted.
The next step is to identify which video in the project is causing the issue. I understand this course may have multiple videos, but there’s a fairly efficient way to narrow it down:
- Create a copy of your .story file.
- Delete half of the slides, then try publishing.
- If it publishes successfully, the issue is in the slides you removed.
- If it still fails, the issue is in the slides that remain.
- Continue halving the slides until you pinpoint the exact slide.
Once you've located the problematic file, and if including it is still necessary, I suggest re-encoding the file with a tool like Handbrake. This video outlines the steps for that process.
Let me know how it goes!
Hi. I'm getting this same error. I tried replacing the video, but it did not help. Please advise. Thanks!
Hi NatalieWenzelow,
Sorry to hear that you're struggling to publish a Storyline course.
We're happy to take a closer look at your .story file and the affected video. Do you mind uploading those items here in the discussion? If you prefer to share them privately, please connect with us through a support case.
Looking forward to hearing from you!
Hi Steven. I tried submitting a support case, but it's not confirming that my case was actually submitted. It just keeps the form I filled out showing when I click "Submit Case". So, not sure if you received it a bunch of times or not at all.
Ok, now it went through after removing the URL for this conversation.