Forum Discussion
"Something Went Wrong" Error with Rise 360
We're currently seeing the "Something Went Wrong" error when trying to edit a lesson content in Rise360. I cleared by Chrome browser cache and even tried on Edge, but still see the same error.
It seems like we are unable to duplicate it and edit > same issue occurs even for duplicate lesson content.
Now that I duplicated the lesson, I am unable to delete it too. It says "Processing" and stuck. When I refresh, it is still there.
Is anyone facing these issues?
UPDATE: The issue is resolved. Here is the response I got from support. After the response, I just cleared the cookies once again it seemed to work fine. Not sure, why it did not work earlier. 🤔
Hi,
Ran a quick test on my side and it appears to be working normally. Let’s explore what could be different in your environment.
- Does the issue only happen in a specific course or in others as well?
- Is it still present if you log out and log back in to the Articulate 360 website?
- What network connection are you currently using (e.g., home, office, VPN)?
In the meantime, as our initial troubleshooting steps, please give the following a try:
- Try clearing your browser's cache <https://www.articulate.com/support/article/How-To-Clear-Your-Browser-Cache-and-Single-Site-Cookies> to refresh your session.
- Test it on a different web browser. You can find supported web browsers <https://www.articulate.com/support/article/System-Requirements-for-Articulate-Review> for Rise 360 here.
- Check if it works when using your browser's incognito or InPrivate mode. Browser extensions are typically turned off in those modes, so this can help eliminate any issue an extension might be causing.
- If possible, test it on another network connection.
8 Replies
Does it happen if you duplicate the entire course?
Yes, even in the duplicate course it shows the same error.
But I was able to delete the duplicate course.
Is there any external content in there that could cause issues? Something like an embedded website that's expired or requires a login?
No. The last block I added was the Text > Columns. Went back to preview and that was the last time I accessed that lesson.
Having the same issue today for some lessons ! tried to duplicate the lesson ,but no luck the same issue also when i try to delete the duplicated lesson it is just stuck at "Processing..." and nothing happen.
Please help me to fix the issueHi thej911,
I see you're working with my teammate, Christian, in a support case. We can continue the conversation there!
UPDATE: The issue is resolved. Here is the response I got from support. After the response, I just cleared the cookies once again it seemed to work fine. Not sure, why it did not work earlier. 🤔
Hi,
Ran a quick test on my side and it appears to be working normally. Let’s explore what could be different in your environment.
- Does the issue only happen in a specific course or in others as well?
- Is it still present if you log out and log back in to the Articulate 360 website?
- What network connection are you currently using (e.g., home, office, VPN)?
In the meantime, as our initial troubleshooting steps, please give the following a try:
- Try clearing your browser's cache <https://www.articulate.com/support/article/How-To-Clear-Your-Browser-Cache-and-Single-Site-Cookies> to refresh your session.
- Test it on a different web browser. You can find supported web browsers <https://www.articulate.com/support/article/System-Requirements-for-Articulate-Review> for Rise 360 here.
- Check if it works when using your browser's incognito or InPrivate mode. Browser extensions are typically turned off in those modes, so this can help eliminate any issue an extension might be causing.
- If possible, test it on another network connection.
Hi alan1ananyas,
I'm glad to hear you were able to resolve this issue!
Thanks for sharing the response from our Support team. This will help other community members troubleshoot!
