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alan1ananyas's avatar
alan1ananyas
Community Member
15 days ago
Solved

"Something Went Wrong" Error with Rise 360

We're currently seeing the "Something Went Wrong" error when trying to edit a lesson content in Rise360. I cleared by Chrome browser cache and even tried on Edge, but still see the same error.  It ...
  • alan1ananyas's avatar
    14 days ago

    UPDATE: The issue is resolved. Here is the response I got from support. After the response, I just cleared the cookies once again it seemed to work fine. Not sure, why it did not work earlier. 🤔

    Hi,

    Ran a quick test on my side and it appears to be working normally. Let’s explore what could be different in your environment.

    • Does the issue only happen in a specific course or in others as well?
    • Is it still present if you log out and log back in to the Articulate 360 website?
    • What network connection are you currently using (e.g., home, office, VPN)?

    In the meantime, as our initial troubleshooting steps, please give the following a try: