Forum Discussion
Sorting activity not working
Hi, I got the feedback from two people that they were unable to complete a sorting activity. When moving a block, there was no correct answer that could be given. After trying and repeating a few ti...
Please be more specific about the issue. What is not working? What is the specific problem that they are experiencing that is preventing them from completing the activity on a first try.?
I eventually got it to work for one learner, but we had to drag the card on top of what seems the perfect center of the box. It seems to be a magical, inconsistent spot that some learners cannot find. Any suggestions? Sorry the video is a bit blurry, but you can see and hear what is happening.
I tried clearing the cache in cookies in Microsoft Edge and that only resets the course. The learner still had the same trouble when they got to this spot in the course. So, to repeat myself, when I took over during a sharing session in Microsoft Teams and drug the card to what seems the perfect spot over one of the 4 boxes they could choose from, the correct box accepted it. But this is not a practical solution where 20 people so far have experienced this problem even though we have an organization of approx. 92,000. We expect a number of people more in the tens or maybe a hundred may complain of this throughout the next few weeks.
I have seen other complaints about this in the Articulate Community over 2022 and 2023 and it eventually works for people, but this simply will not work for these 20 people so far until I do it. Or the potential multitudes over the coming days.
Hi AK,
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