Forum Discussion

FrancesSteinber's avatar
FrancesSteinber
Community Member
7 years ago

Sound doesn't start on launch

Just uploaded a project to check it online http://solutionsunlimited.co.nz/DEVOLUTION/story_html5.html When the piece starts, the music doesn't play unless I click in the black frame area next t...
storyline 360
AlyssaGomez's avatar
AlyssaGomez
Staff
7 years ago

Hi Frances,

I saw the same thing when I tested your link in Chrome. This is an issue with how Chrome handles autoplay of media. Our team implemented a few fixes for this in earlier Storyline updates, but Chrome version 71 reintroduced the issue where audio won't play unless a learner clicks. It's also not displaying the Storyline play button to start the course. 

While our team continues to look into additional fixes to accommodate the Chrome change, you could try the following ideas:

  • Instruct learners to click on the slide at the start of the course (anywhere on the slide would start the audio)
  • Add a start button to your first slide/or start of the audio that would force the learner to click on the slide
  • Instruct learners to change their Chrome settings to account for these changes:  
    Chrome > Settings > Content Settings > Sound > Allow > [ADD BUTTON] > Enter URL
  • Instruct learners to use another browser

I'll keep you posted here as our team continues investigating!