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PhoebeSterdan-0's avatar
PhoebeSterdan-0
Community Member
2 months ago

Source File Extraction Failed

I am trying out the AI in Rise and anytime I try uploading either a PPT or a Word document, I get the "Source file extraction failed" error. See pic below. 

Any suggestions?

 

ai assistant

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  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 months ago
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    Hello PhoebeSterdan-0,

    Happy to help!

    I tested the feature, and it appears to be working correctly. The behavior you're experiencing might be isolated to the Word document or to your network, and I'll be glad to test to identify which one it is. 

    Since I used a relatively small Word document for the test, would you be willing to upload a copy of the Word file you uploaded to Rise 360 so I can use that for my test? You can share it here or privately by opening a case with our support team. We'll delete it when we're done!

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I am trying out the AI in Rise and anytime I try uploading either a PPT or a Word document, I get the \"Source file extraction failed\" error. See pic below. 

\n

Any suggestions?

\n\n

 

","body@stringLength":"580","rawBody":"

I am trying out the AI in Rise and anytime I try uploading either a PPT or a Word document, I get the \"Source file extraction failed\" error. See pic below. 

\n

Any suggestions?

\n\n

 

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See pic below.  \n Any suggestions? \n \n 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Source File Extraction Failed","moderationData":{"__ref":"ModerationData:moderation_data:1218305"},"body":"

Hello PhoebeSterdan-0,

\n

Happy to help!

\n

I tested the feature, and it appears to be working correctly. The behavior you're experiencing might be isolated to the Word document or to your network, and I'll be glad to test to identify which one it is. 

\n

\n

\n

Since I used a relatively small Word document for the test, would you be willing to upload a copy of the Word file you uploaded to Rise 360 so I can use that for my test? You can share it here or privately by opening a case with our support team. We'll delete it when we're done!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-02-27T05:59:57.137-08:00","lastPublishTime":"2025-02-27T05:59:57.137-08:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1218169/message:1218305","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1365","rawBody":"

Hello ,

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Happy to help!

\n

I tested the feature, and it appears to be working correctly. The behavior you're experiencing might be isolated to the Word document or to your network, and I'll be glad to test to identify which one it is. 

\n

\n

\n

Since I used a relatively small Word document for the test, would you be willing to upload a copy of the Word file you uploaded to Rise 360 so I can use that for my test? You can share it here or privately by opening a case with our support team. We'll delete it when we're done!

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