Forum Discussion
Spinning wheel of death
I'm running storyline 360 on my macbook pro Sonoma with Windows 11 using Parallels. Everything is upgraded to pro edition. Storyline keeps freezing and giving me the spinning wheel of death and going to the "recovered" file version. What else can I try? I have an M3 Pro chip, and memory pressure is green, so memory capacity isn't the problem, I think.
Hello Robin,
Sorry to hear you're running into this issue with Storyline. I appreciate the investigation you've already done!
Can you share what Parallels version you're using? I'd like to ensure it's version 18 and above, which supports Microsoft ARM versions of Windows 11 Pro for Apple M-series computers.
If the issue persists with an updated Parallels version and repairing Storyline doesn't improve things, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.
