Forum Discussion
STL360: MP4 publish crashes/freezes at last step of adding audio track
Katie! Samesies - this is happening to me as well! Also SL360 on Windows 10, but still on version 3.50.24668.0 (have not updated to the April 6th version yet). My file is 16 slides, with a run-time of about 5 minutes, nothing fancy in mine either. My issue also occurs during the "adding audio track" step of the publishing; it freezes and does not complete the publish.
Hey Katie,
Do you have any video objects on your Master Slides?
I had a video inserted into the Master Slide (it's a background for my open and end slides). The video is from Articulate's own content library. Pulling the video off the Master Slide and just adding a static image worked for me. The MP4 published.
A support case was still opened because having Articulate's own video cause a crash is obviously not ideal...
Anyway, thought I would pass along what I have learned!
Katie