Forum Discussion

AliceKowalski-7's avatar
AliceKowalski-7
Community Member
7 years ago

Stop auto-play in embedded video - Rise

I have three iframe embedded videos, one on each tab of an interactive tabs block in Rise. During testing, once the section is loaded/displayed on the screen, all three videos start playing at the s...
rise 360
Renz_Sevilla's avatar
Renz_Sevilla
Staff
4 years ago

Hi Regina! Thanks for reaching out! Could you please share a copy of your course with us by opening up a case? From there we can identify why your videos are playing when the course opens.

BobBachynsky's avatar
BobBachynsky
Community Member
4 years ago

Renz you guys always ask for the file. Is there some way to fix this that you aren't sharing? Maybe because you feel it's too technical? I make several of these a month, all with the same problem. Do I really need to open a support ticket for every Rise I create just to address the autoplay issue? What about updates? If you fix it for me once and I go back an update when the product updates do I need to submit a support ticket?

This issue has been a constant thorn in my side for at least two years, and judging by the age of the comments here it goes back further. I have avoided using Rise on dozens of projects that I would have liked to use it just because of this issue. If there is a fix, share it. I realize not everyone may be technically adept enough to do the fix but give us a fighting chance to learn. 

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    4 years ago
    Hi Bob, Each case can be unique, and some users would prefer not to share their course details or videos publicly in the forums. The autoplay issue can have numerous variables such as browser version, the device used to view, the video host site, and many more. Our team works through each course and variable to determine the cause, and here are some troubleshooting steps that folks can try on their own:
    • Make sure you’re using the latest and supported browser
    • Check Browser settings and behavior
    • Check the host site for any autoplay settings.
    • Check the embed code for autoplay code.
    • Test the standalone video, does this autoplay on its own?
    I hope that gives some perspective on our process to narrow down the causes in each case.
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auto-play in embedded video - Rise","id":"message:845637","revisionNum":1,"repliesCount":71,"author":{"__ref":"User:user:181352"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:845637"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:845637"},"body@stripHtml({\"truncateLength\":200})":" I have three iframe embedded videos, one on each tab of an interactive tabs block in Rise. During testing, once the section is loaded/displayed on the screen, all three videos start playing at the s...","body@stringLength":"324","rawBody":"

I have three iframe embedded videos, one on each tab of an interactive tabs block in Rise. During testing, once the section is loaded/displayed on the screen, all three videos start playing at the same time. Is there something I can do to stop this auto-playing? Thanks!

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Renz you guys always ask for the file. Is there some way to fix this that you aren't sharing? Maybe because you feel it's too technical? I make several of these a month, all with the same problem. Do I really need to open a support ticket for every Rise I create just to address the autoplay issue? What about updates? If you fix it for me once and I go back an update when the product updates do I need to submit a support ticket?

\n

This issue has been a constant thorn in my side for at least two years, and judging by the age of the comments here it goes back further. I have avoided using Rise on dozens of projects that I would have liked to use it just because of this issue. If there is a fix, share it. I realize not everyone may be technically adept enough to do the fix but give us a fighting chance to learn. 

","body@stringLength":"884","rawBody":"

Renz you guys always ask for the file. Is there some way to fix this that you aren't sharing? Maybe because you feel it's too technical? I make several of these a month, all with the same problem. Do I really need to open a support ticket for every Rise I create just to address the autoplay issue? What about updates? If you fix it for me once and I go back an update when the product updates do I need to submit a support ticket?

\n

This issue has been a constant thorn in my side for at least two years, and judging by the age of the comments here it goes back further. I have avoided using Rise on dozens of projects that I would have liked to use it just because of this issue. If there is a fix, share it. I realize not everyone may be technically adept enough to do the fix but give us a fighting chance to learn. 

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Hi Regina! Thanks for reaching out! Could you please share a copy of your course with us by opening up a case? From there we can identify why your videos are playing when the course opens.

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Hi Regina! Thanks for reaching out! Could you please share a copy of your course with us by opening up a case? From there we can identify why your videos are playing when the course opens.

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Hi Bob, Each case can be unique, and some users would prefer not to share their course details or videos publicly in the forums. The autoplay issue can have numerous variables such as browser version, the device used to view, the video host site, and many more. Our team works through each course and variable to determine the cause, and here are some troubleshooting steps that folks can try on their own:
\n\n
I hope that gives some perspective on our process to narrow down the causes in each case.
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