Forum Discussion

SpringMoffitt's avatar
SpringMoffitt
Community Member
13 years ago

StoryLine - Pictures / Images not showing

I am having problems with images not showing up in the published version. Images are all there in the .Story file and they are all visible in the preview mode. Once published however as either an...
storyline 360
StacyTaladay's avatar
StacyTaladay
Community Member
5 years ago

I am also have an issue where images disappear from my published course. At first, it was random images. Now it appears to be only storyline images/characters. Was there any resolution to Michelle's issue?

LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

Hello Stacy!

I don't see Michelle submitted a case, so I'm not confident what the solution was for them. We're happy to help figure out what is causing this issue for you!

Secure networks might block Articulate 360 services and prevent your apps from working. I'd recommend reaching out to your network admin to confirm that these domains are accessible on port 443 so that your Articulate 360 apps and services work properly.

If this doesn't do the trick, then we'll need our Support Engineers to step in. You can connect with our Support Engineers by submitting a support case.