Forum Discussion

lorenzt_'s avatar
lorenzt_
Community Member
9 years ago

Storyline - white screen occasionaly

Hi all, I'm using SL 2 to produce some interactive scenario. The final products (html5 on PC and IPAD) work fine, but sometimes they crash, showing a white screen.  Generally this happens when u...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
8 years ago

Hi Eric, 

I saw what you were describing in your file when published using Storyline 360, build 3.20.16814.0 and uploaded to Review where I was able to experience the same thing with a lot of clicking back and forth. I saw the same thing when publishing your course for Web too.

I thought it may be the slide transitions and animations so I attempted the same setup on a new course and I couldn't get that one to behave similarly and keep the white screen. It would occasionally have more of a delay, but the slide would load. You can view that example here.

I'd like to engage the help of my Support Engineers to take a deeper look into your file, so please keep your eyes out for an email from Support@articulate.com as they continue testing. I'll follow along as well!