Forum Discussion

lorenzt_'s avatar
lorenzt_
Community Member
9 years ago

Storyline - white screen occasionaly

Hi all, I'm using SL 2 to produce some interactive scenario. The final products (html5 on PC and IPAD) work fine, but sometimes they crash, showing a white screen.  Generally this happens when u...
storyline 360
RuthMoore-be066's avatar
RuthMoore-be066
Community Member
7 years ago

HI Ashley - was there any resolution to the white screen occurring with a rapid next/prev in Review 360?  I'm experiencing it right now too and not just on certain slides. My client needs this  fixed ASAP.  Is the only option to copy all the slides to a new course?  Hope not.  Please help!

Crystal-Horn's avatar
Crystal-Horn
Staff
7 years ago

Hi there, Performance Group. We found that rapidly clicking the previous and next buttons several times when the Fade slide transition is applied would cause issues. Does that match what you're seeing on your end? If not, we'd be happy to have a look at your file's setup.

We haven't released a fix for this issue at this point, but this discussion will be updated with any changes.

  • RuthMoore-be066's avatar
    RuthMoore-be066
    Community Member
    7 years ago

    Hello Crystal,
    Thank you so much for your reply. This does match what I'm seeing on my
    end. Can you confirm whether this issue occurs only in Revew or whether we
    can expect it to happen once the course is uploaded to the client's LMS.

    I look forward to your reply.

    Thanks,
    Ruth Moore
    Principal Consultant and Sr. Instructional Designer
    *REM Interactive*
    (289) 244-8778