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CherylColan's avatar
CherylColan
Community Member
3 years ago

Storyline & Canvas LMS troubleshooting when replacing a SCORM file

Hello, I'm relatively new to Storyline. I've inherited .story files developed by someone else. I needed to edit content in one of them and replace the SCORM file in a live course. For the first st...
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JohnMorgan-c50c's avatar
JohnMorgan-c50c
Former Staff
3 years ago
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Hi Cheryl,

As Sandeep mentioned, try testing your course on SCORM cloud.  It's an online LMS environment that can be used to figure out whether the issue is with the LMS or the Story file. If you test your course on SCORM cloud and it works perfectly, then your issue is LMS based.

If you get the same results, would you be willing to share your file here or with our support engineers privately in a support case?

Thanks for reaching out!

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file","id":"message:397754","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:1279876"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:397754"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:397754"},"body@stripHtml({\"truncateLength\":200})":" Hello, I'm relatively new to Storyline. I've inherited .story files developed by someone else. I needed to edit content in one of them and replace the SCORM file in a live course. \n For the first st...","body@stringLength":"1235","rawBody":"

Hello, I'm relatively new to Storyline. I've inherited .story files developed by someone else. I needed to edit content in one of them and replace the SCORM file in a live course.

\n

For the first student to access the replaced assignment, the SCORM file only reported 86.2%. The instructor has Canvas module requirements set to require 100% to move forward in the course. I'm fairly confident we have the SCORM file configured correctly - for each little knowledge check, the student must score 100% (with unlimited attempts) to move forward. Each of these checks reports to the Final Assessment slide. There is really no way to get to the final assessment slide without scoring 100% on all the little quizzes along the way.

\n

Any idea why Storyline would report 86.2% as the score to Canvas? I have had a colleague take a look and he can't find anything. Also, I only edited some slide content, no quiz/knowledge check content, and I didn't change any tracking settings when I re-exported the SCORM file.

\n

Is there a place to get help? I can probably eventually resolve the problem, but I don't want our students to have a bad experience while I'm troubleshooting.

","kudosSumWeight":0,"postTime":"2023-01-31T13:01:59.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:397754_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":25},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello, I'm relatively new to Storyline. I've inherited .story files developed by someone else. I needed to edit content in one of them and replace the SCORM file in a live course.

\n

For the first student to access the replaced assignment, the SCORM file only reported 86.2%. The instructor has Canvas module requirements set to require 100% to move forward in the course. I'm fairly confident we have the SCORM file configured correctly - for each little knowledge check, the student must score 100% (with unlimited attempts) to move forward. Each of these checks reports to the Final Assessment slide. There is really no way to get to the final assessment slide without scoring 100% on all the little quizzes along the way.

\n

Any idea why Storyline would report 86.2% as the score to Canvas? I have had a colleague take a look and he can't find anything. Also, I only edited some slide content, no quiz/knowledge check content, and I didn't change any tracking settings when I re-exported the SCORM file.

\n

Is there a place to get help? I can probably eventually resolve the problem, but I don't want our students to have a bad experience while I'm troubleshooting.

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Hi Cheryl,

\n

As Sandeep mentioned, try testing your course on SCORM cloud.  It's an online LMS environment that can be used to figure out whether the issue is with the LMS or the Story file. If you test your course on SCORM cloud and it works perfectly, then your issue is LMS based.

\n

If you get the same results, would you be willing to share your file here or with our support engineers privately in a support case?

\n

Thanks for reaching out!

","body@stringLength":"803","rawBody":"

Hi Cheryl,

\n

As Sandeep mentioned, try testing your course on SCORM cloud.  It's an online LMS environment that can be used to figure out whether the issue is with the LMS or the Story file. If you test your course on SCORM cloud and it works perfectly, then your issue is LMS based.

\n

If you get the same results, would you be willing to share your file here or with our support engineers privately in a support case?

\n

Thanks for reaching out!

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