Forum Discussion
Storyline 2 recording entire monitor screen, not only what's within recorder frame
Hey John!
I'm thinking this could have to do with your DPI settings on your machine. Articulate Storyline requires Microsoft Windows to be configured with 96 DPI (dots per inch). If Windows is using a different DPI setting, you may experience erratic behavior, such as:
- Elements of the application are misplaced or distorted (similar to what you're encountering with screen recording)
- Objects are misplaced or distorted when previewed or published.
- Zoomed images don't work as expected.
- Font sizes are incorrect after using the translation features.
Here's how to switch to 96 DPI for Windows 10:
- Right-click your desktop and select Display settings.
- Click the Display tab in the upper left corner of the window that appears.
- Drag the text size slider all the way to the left—i.e., 100%.
- Click Apply.
You may be prompted to restart your computer for the change to take effect. Let me know if that does the trick! :)
Hi Ali,
I followed your instructions and the slider was already set all the way to the left.
Now what?
Thank you,
John
Hey there, John. Thanks for checking your DPI settings. I would next recommend doing a repair of Storyline 2 by following these instructions. If that doesn't enable your screen recording frame to respect the setting, our support team would be happy to take a closer look. You can connect with them here.
Hi Crystal,
My coworker, Adam, will be taking over this case.
Thank you,
JohnGreat John, thanks for letting us know. If you or Adam have already reached out to our Support Engineers and opened a case, feel free to let us know the case number here. We'll be sure to follow along with it as well. :)
