Forum Discussion

KatheirneMurphy's avatar
KatheirneMurphy
Community Member
8 years ago

Storyline 3 : Font Garbled on Publish

This is probably one for the bug list - but I couldn't find a better place to log that, so I'm starting here - please push me into the right spot for this kind of issue! We opened a SL2 file in ou...
storyline 360
michaelroddick's avatar
michaelroddick
Community Member
6 years ago

I am experiencing something similar but totally different. I have a course built with SL 3.26.18601.0 a build prior to Katie stating the Gotham Bold font fix.

My issue is disappearing text, in a regular text box using Gotham book, text formatted like a phone number just go away. A learner explained it like this "it was there then 3-5 sec later it was gone." Both known instances happened in different parts of the course to two different people but the same string was affected.

We have employed Articulates recommended fixes (ie making sure the font download setting is enabled and having the correct MIME type).

I cant replicate it on my IE build (11.1779) but the two problem IE builds (11.2906 and 11.619) it happens, I have worked with both and confirmed all setting are correct.

Has anyone experienced this?

  • KatheirneMurphy's avatar
    KatheirneMurphy
    Community Member
    6 years ago

    We experienced this as well.  If you have the Lync plugin installed on your browser, what is happening is that the Lync plugin is finding that phone number and making it LIVE - like, CLICKABLE.  THEN, your security software is saying "OH NO YOU DON'T!" and erasing the whole thing.  Funny, right?  Oh, Micro$oft.

    The workaround is to replace all dashes within phone numbers in your text using (ALT+0151) which types either an "em" or an "en" dash - cannot remember which is the name of the one you want, but if you type alt+0151 between your phone numbers, Lync will not make them live, and your security software will not then blank them out.