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NateBraunhut-76's avatar
NateBraunhut-76
Community Member
12 months ago

Storyline 3 Player Not Appearing

Hello!

When I click on the "Player" button in Storyline everything in Storyline is locked and cannot be used. It does not appear to be frozen. I can click "Esc" and it unlocked Storyline and all of the features and buttons work again.

I saw a different post (from 8 years ago) that it might be the Player opening up on a different monitor and I have looked EVERYWHERE for it. I unplugged monitors in hopes it would pop up and it did not.

Any advice? 

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    12 months ago

    Hi Nate!

    Thanks so much for reaching out! Sorry to hear you've run into this snag. 

    I've gone ahead and opened a support case on your behalf. One of our talented Support Engineers will be in touch shortly via email. Thanks for your patience. 

    We'll continue the conversation over in your case. 

    Have a great day! 

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