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AnthonyDias-f2c's avatar
AnthonyDias-f2c
Community Member
4 years ago

Storyline 3 Player Preview issues on High DPI displays using Windows 10 Scale & Layout at 200%

Hello folks, I'm having an issue that whenever I preview a slide on my main screen, the player buttons do not work properly! There is some sort of consistent pixel offset where the mouse coordinat...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
4 years ago

Hello Anthony and welcome to E-Learning Heroes. 😊

Thank you for sharing the details of what you see when previewing your Storyline 3 project file.

You mention that you are currently using 3 monitors and I've not used that high of custom scaling, so I'd like to ask a couple of additional questions:

  • Does the DPI match on all 3 monitors?
  • Do you experience the same issue if you work directly on your machine without the additional monitors?