Storyline 360 – Chinese interaction responses appear as underscores in SCORM 2004 reports

Hi everyone,

We're experiencing an issue with Storyline 360 courses published as SCORM 2004.

For the Traditional Chinese and Simplified Chinese versions of our course, the Interaction Report does not display the Correct Response or Learner Response correctly.

Observed behavior

• The course launches and functions normally.
• Assessment scoring is correct.
• Correct/Incorrect status is reported correctly.
• The Interaction Report correctly displays:
• Interaction ID
• Interaction Description (Question Text)
• However, the Correct Response and Learner Response fields do not display Chinese characters.
• Chinese characters appear as underscores/blank lines (e.g., __________).

If the response contains English characters, only the English portion is displayed while the Chinese characters appear as underscores.

Example

Expected response: 範例 ABC

Displayed in the Interaction Report: ______ ABC

Additional information

• Storyline 360
• Published as SCORM 2004
• Issue occurs in both Traditional Chinese and Simplified Chinese versions.
• The French version of the same course reports interaction responses correctly.
• The issue affects both the Correct Response and Learner Response fields.
• Interaction ID and Interaction Description are displayed correctly.
• Assessment score, completion status, and Correct/Incorrect results are all reported correctly.

Has anyone experienced a similar issue with Chinese (or other CJK languages)? Is this a known Storyline limitation, a Unicode/encoding issue, or is there a recommended workaround?

Any suggestions would be greatly appreciated.

 

Thank you!