Forum Discussion
Storyline 360 - Can't Preview or Publish
Hi,
My Storyline 360 project had been working fine and then suddenly stopped letting me preview the page, the scene or the project, nor can I publish it. I've tried to trouble-shoot this issue by...
Hello everyone!
I apologize for the issues you are experiencing trying to preview and publish your Storyline course.
I've tested on my end using the latest update of Storyline (Update 64), and I was able to preview a course, and publish it to Review 360 (viewing in the updated Chrome browser).
Thank you for sharing some of the troubleshooting measures you have attempted already.
Here are some steps to begin troubleshooting if you have not already done so:
- Are you working from your local drive? Working on a network drive can cause erratic behavior
- Is this issue happening on every .story project, or isolated to one project in particular?
- Is the issue happening in preview, publish, or both?
- Have you tried copying your Storyline content into a new project?
- Have you attempted a repair of Storyline?
If none of those steps helps to resolve your issue, please open a support case so we can investigate further.