Forum Discussion
Storyline 360 - crashing
Is anyone else currently having issues with Storyline 360? My file keeps crashing every time I open it and start making changes. Right now I am unable to even work on it.
Hi Saad,
I'm glad the file is opening for your colleagues, as that points to an issue on the computer you're using and your file is not lost! Have you already attempted the steps mentioned above to:
- Install the latest update of Storyline 360 - Storyline 360, build 3.40.22208.0
- Repair Storyline by reinstalling it
If you've attempted those, and you're still running into trouble our Support Team will be the best equipped to help with next steps! Once you connect with them by starting a support case they'll walk you through how to pull those diagnostic logs to get to the root! If you want to get a jumpstart on that process, follow the directions outlined in this article.