Forum Discussion

DawidMarcinkows's avatar
DawidMarcinkows
Community Member
4 years ago

Storyline 360 - downgrade version - Error code was 1

Hello! Hopefully I will be able to find someone who struggle and solve the issue with downgrade of Storyline version (required 3.56) -> (my current 3.60). When I try to install or uninstall Stor...
storyline 360
MfmediaIndia's avatar
MfmediaIndia
Community Member
2 years ago

Hi I am also facing this issues while downgrade the Storyline version (required 3.85) -> (my current 3.86). This pop up will appears every time I am trying to downgrade, So please tell the solution for this type of error.

 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Mfmedia India,

    Happy to help!

    As a troubleshooting step, try running the Articulate 360 Dekstop application as an administrator to see if this fixes the issue for you. I've seen a lot of installation-related issues get resolved by running the installation process using heightened permissions.

    If you're already an admin on your machine, try manually installing your preferred Storyline 360 version by downloading the installer here instead. Feel free to open a case with our support team here in case you run into any further issues with downgrading your installation.