Forum Discussion
Storyline 360 - Pause Timeline trigger on base layer and other layers not working
We have slides that until recently, the Pause Timeline on this slide when timeline starts on this slide if variable is true, and the Pause Timeline on this layer when timeline starts on this layer i...
The good news is that your slide is pausing. The bad news is that the video is not. This seems to be a change as the pausing of the timeline used to pause the video as well, but these seem to be disconnected now. For now, adding an additional trigger to pause video should work for you, until this is addressed.
Thanks Ron - appreciate the time you put towards this. The sad news is that I have so many modules with this type of programming. I will fix this one now as it is about to launch. Should I open a support case?
I did open a support ticket - will advise if anything changes.
Hello Cindy,
Thanks for bringing this issue to our attention, and I'm glad Ron is assisting you here. I replied to you via email in the support case. We have filed a bug report, and our product team is aware of the problem. I have shared workarounds with you in the support case, but I'm pasting it here so that others with the same issue will be aware. Two of them have been recommended by Ron as well:
- Downgrade to version April 30, 2024 (Build 3.87.32265.0)
- Delay the video so it doesn't appear at the start of the timeline
- Add an extra trigger to pause the video.
We'll let you know if there are any changes that might help. In the meantime, if you have any questions about the workarounds or the issue you reported, feel free to let us know. We'd be happy to help!
