"Failed to import PowerPoint presentation" - I built a 3-slide .pptx file, and Storyline 360 will not import it. I tried everything on the "Find out why here" link and it is still not working. HELP! Storyline 360: v3.26.18601.0 Office 365 ProPlus: PowerPoint Version 1808 (Build 10730.20304 Click-to-Run)

Update part 1 of 2: This is the reply from the support engineer: Thanks for your reply and for sending your sample presentation. I tried importing the file that you sent, and I experienced the same error message. It looks like the presentation contains corrupted information. To troubleshoot the problem, I tried to recreate them by using the Reuse Slides feature of PowerPoint to create a fresh copy of it, and I was able to import them to Storyline successfully. I did this 5 slides at a time to make sure I can pinpoint what's causing the problem. I encountered the problem around slides 17-18. To fix the problem, try to use the Reuse Slides feature of PowerPoint to create a fresh file before importing them to Storyline. You may import them to Storyline 5 slides at a time. Should you encounter the error on certain slides, please try to recreate them in PowerPoint before importing them to Storyline or just create them in Storyline. Here are the steps in using Reuse Slides in PowerPoint: 1) Create a new PowerPoint presentation.2) Go to the Home tab on the PowerPoint ribbon, click the drop-down arrow beside New Slide, and choose Reuse Slides.3) In the Reuse Slides panel, click the Browse button and choose Browse File.4) Browse to your original PowerPoint file and click Open.5) Mark the box to Keep/Use source formatting.6) Select Insert Slide on the slides that you want to include7) Save the new presentation and import them to Storyline You can download my test files here: Let me know if you need anything else! Chester Arvin MoralesCustomer Support EngineerArticulate Support - https://articulate.com/support/

P.S. When I start closing applications, I find a "buried" window that says there is not sufficient memory or system resources to start PowerPoint. This sounds like it could be preventing my import from working. HELP!

P.P.S. Of course, I have a number of files to convert - and when none worked at all, I put together a test sample and it doesn't work either. If I can get this working, I can more forward. So far, it's not working at all.

So sorry you're at this roadblock, David. I'd love to help! Storyline 360 works with 32-bit and 64-bit desktop versions of Microsoft Office 2010 and later, but it isn't compatible with: Office 365 web apps Office 365 mobile apps Click-to-run versions of Office 2010 Do you have a version of PowerPoint that's installed to your local computer? I'll be here, ready to explore our next steps!

It sounds like Storyline 360 doesn't work with the latest version of Office? I think I'm running the most up-to-date version of Office = 365 ProPlus... and it is installed on my computer (everything works even when I'm not connected to the internet). It seems that Storyline 360 cannot import PowerPoint decks from a PowerPoint *file* - it has to actually cause PowerPoint to *run* in order to import the slides? And something about this latest version of Office/PowerPoint will not let Storyline 360 start it successfully... right? The only way to do this is to *downgrade* my version of PowerPoint to run an older version? I no longer have an older version of PowerPoint to install. What would you do if you were me? Any "next steps" would be appreciated.

Storyline 360 - PowerPoint import not working

53 Replies

ArpanaKumari
Community Member
4 years ago
Hi Becca,

I am currently using Microsoft PowerPoint 2010 32-bit version. But when I tried to import the old files from which I have created the courses successfully now those files are also not imported into the storyline.
- BeccaLevan
  Community Member
  4 years ago
  Hey Arpana!
  
  Thank you for the additional details. Microsoft PowerPoint 2010 isn't supported when importing content into Storyline: Compatibility and Integrations.
  
  We can appreciate the need for privacy, so feel free to share the PPT securely with us here to test the file on our end to verify that it can be imported. We will delete it once finished.
ArpanaKumari
Community Member
4 years ago
Hi Becca,

I have registered my issue with the team but I was not able to attach the PPT file. I am attaching the file here for your reference.

Thanks
for_import_demo.pptx119 KB
- BeccaLevan
  Community Member
  4 years ago
  Thanks for sharing your file here, Arpana! I didn't find a support case from you, but no worries, I created one on your behalf. I'll look at your file and follow up via email with my findings!
ArpanaKumari
Community Member
4 years ago
Hi Becca,

Thanks for doing that, Can you please mail your response to the below Mail. As I on my annual leaves till Jan 22.

akshay.arora@magicedtech.com
- BeccaLevan
  Community Member
  4 years ago
  You're so welcome! I just forwarded the response to this email address. Feel free to reply to the email if you have any questions 😊
RhonaBlankenshi
Community Member
4 years ago
I'm jumping into this conversation because I'm having the exact same issue. My subscription was just renewed and have installed all recent updates.
- BeccaLevan
  Community Member
  4 years ago
  Sorry for this trouble, Rhona! We're here to help.
  
  I'd like to gather more clues to share with our support team:
  
  Do you have the supported software installed on your local machine (your C: Drive), or are you using the online version?
  
  Do you get an error of any kind, and if so, can you share it here?
  
  I have gone ahead and opened up a Support Case on your behalf so we can take a closer look. Please be on the lookout for an email from Articulate Support!

Forum Discussion

Storyline 360 - PowerPoint import not working

53 Replies

Related Content

Working with Layers in Storyline

Working with Storyline Blocks in Rise

Working with Triggers in Storyline

Convert PowerPoint Slides into E-Learning with Storyline 360

Transform PowerPoint into Interactive E-Learning

Learn

Connect

Discover

Community

Company

Trust Center