Forum Discussion

mariondavies's avatar
mariondavies
Community Member
6 years ago

Storyline 360 - publish to video is not working

Hi - since the recent update of Storyline  the Publish to Video function is not working when there is a small video included in the Scene. I published the same Scene about 10 days ago with no prob...
storyline 360
RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Dave,

Thanks for the follow-up! I was successful in publishing your file using Storyline 360 Update 49 and everything looks good! I'm attaching it here for reference, but let me know if you spot any issues, and I can connect you with our support team to take a closer look.

I hope this helps!

  • DaveHarlander's avatar
    DaveHarlander
    Community Member
    5 years ago

    Hi Ren,

    Thank you for producing the video. I'll be able to use it to complete my project.

    I upgraded Storyline 360 to v3.49.24347.0 this morning and was curious to see if I too could publish the file to video. But I got the same error message as before. 

    Is that the version you're using? Did you use any particular settings the may account for your success? Thanks again.

    • DaveHarlander's avatar
      DaveHarlander
      Community Member
      5 years ago

      I solved the problem.

      My team uses IBM's RTC (Rational Team Concert) for backing up files. I was publishing the video to an RTC folder on my C drive, but the path to the folder is long, and publishing to local RTC folders is known to cause problems.

      I was able to published the video to my desktop (shorter path, outside of RTC), without any errors.

      • JacobChelraj-69's avatar
        JacobChelraj-69
        Community Member
        5 years ago

        I faced a similar issue. This solution helped me.