Forum Discussion
Storyline 360 - Text is constantly cut off / cropped in text boxes and shapes.
I keep hitting an issue where text boxes are not displaying text correctly.
Words are cropped off mid-letter, as seen in the image below - see the first line of each sample - ending in "severe in the left".
It doesn't seem to matter what the text box settings are for - Autofit / do no resize, or the margin settings.
25 Replies
Hi Kerry,
No worries. It appears that they were flagged as part of our spam filtering. That's why they were grayed-out or not visible to others in the community.
Our team monitors flagged posts for false positives and releases them to the community as soon as possible.
Your posts are now live.You mention that you're only seeing the issue when the course is published and not within the project file or when previewing, correct?
Is your player set to "Scale to fill browser window"?
I'm still new to this but think I may have found the issue...?
I noticed that there was a blank line at the end of my text which included a tabbed space. As soon as I removed the tab my missing text came back!Try checking for any additional lines/formatting at the end the content in your text box. Be interested to know if this is the problem :-)
That worked for me. I only had the problem in Editing not Preview. Thanks Amy!
Started having this problem today. came here to check and sure enough, "Use Modern Text" was selected in my Font styles and every text box was cut off on the right hand side. I deselected it and it now works. Can someone explain what "Use modern Text" does? and why is there if it breaks things?
Hi Rob,
I can certainly share some information about what Modern Text is:
I'm not clear on why this is affecting your course negatively and in following this conversation, I'm unable to track down support cases to dig in deeper.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I have had the same issue for several months. Disabling Modern Text fixed it!
Hey, it would be nice to have a fix to this. When a 'feature' introduces a bug, is it really a feature at all?
I just ran into this issue with modern text where parts of my words were being cropped/cut off. What I found fixed the issue was to remove all Tabs from text.
Haha nice one Jenny I posted this comment above but no-one seemed to notice! Glad it works for you as well!
This is still happening, nothing obvious seems to be the cause. I've copy-pasted a text box from one layer to another, moved the copy to the right of the screen and it cuts off part of the text. The same thing happens if I create a new text box.
It does only appear to be in edit mode, the preview looks okay.
This issue has returned and the option to disable Modern Text has been removed. What is the fix now?
Hi Judy,
I responded to a similar post here. We'd be happy to take a look.
