Forum Discussion
Storyline 360 - White screen in Review
I am also having this issue. It just started today. I was working in the file (the template has been used previously without issue) yesterday and had no problems. Today, I cannot preview anything. I am on v3.37.21453.0
I am using the same font (Open Sans) as previous and have no variables that I added. Help!
Hello Melanie, and thanks for reaching out!
I'm sorry to hear you've hit this snag, and I'd love to troubleshoot with you:
- There could be something corrupt in your file. Have you tried importing the slides into a new blank Storyline file to see if that helps?
It would be helpful if I could test your file to see if I get the same results. Are you comfortable with sharing your .story file publicly here? If you're more comfortable, you can share it with me privately here, and I'll delete it once done testing!
I'm staying tuned for your response!
WOW! I am impressed by the quick reply! I rebooted and had Articulate reinstalled and it seems to be working without issue now. I will be sure to keep you posted if the issue develops again.
Thank you!Melanie Elick M.Ed
Curriculum Designer
She/Her/Hers
Enterprise Business Operations Learning & Development[Title: Centene Corporation logo]
Mobile – 216-973-1285
Melanie.Elick@centene.com | centene.comI am having the same problems when I reach a certain slide. Importing into a new file didn't work. There are only a couple of text entry variables in the slides.
It is all the quiz slides that are the problem.
Help!
Hi Helen!
I replied to you in this discussion as well. Would you mind uploading the .story file to us privately in a support case?
