Forum Discussion

MichaelTerry-27's avatar
MichaelTerry-27
Community Member
6 years ago

Storyline 360 -Logged In, But Still Prompts for Login

Hi There,  I am logged into SL360, but the program keeps prompting me for a login. Clicking "Sign In" does not load any login prompt. 
storyline 360
RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Courtney,

I'm sorry you're unable to sign-in to Articulate 360! Clicking Sign In should redirect you to a web browser to complete the login process. If that's not working, take a look at reasons in this article below to help troubleshoot:

If these tips don't help, our support engineers can take closer look at your setup and get you going again!

SUBMIT A CASE.
  • MikeStewart-ebb's avatar
    MikeStewart-ebb
    Community Member
    5 years ago

    I am having the same issue. I get redirected to the site and get logged in but when I open up SL360 after a minute or so it prompts me that I need to be logged in to Articulate 360. I just had the most recent version of Articulate 360 installed but I was experiencing this issue before I did as well. Should I see all the apps in the 360 app? Because I don't. All I see is Sign in so I click that and it takes me back to the site to login. Back to where I started. I see that I'm logged in but my only option is to download the 360 app again.