Forum Discussion
Storyline 360 -Logged In, But Still Prompts for Login
Hi There,
I am logged into SL360, but the program keeps prompting me for a login. Clicking "Sign In" does not load any login prompt.
27 Replies
Hello.
I have been given a licence key for articulate, but installing the software on my company computer goes straight to a pop up box of requiring an update. I then log in on the web as it requests but comes up with my trial has expired. I cannot see anywhere of putting in this licence key.
Wondering if someone could help?
Many thanks
KimberleyHi Kimberley and welcome to E-Learning Heroes 😊
Sorry to hear about the trouble you're having! I would recommend connecting with one of our Support engineers via a case so they can troubleshoot your issue.
I am having an issue I think similar to many of those above but slightly different. I have had my IT dept looking into it for the past hour or so, but thought this may warrant help from the Articulate team as well, since we cannot find a solution.
When I try to open Storyline 360 from my computer, it tells me I must log in first, when I click the Sign In button, it redirects me to Sign In to Articulate 360 from the web, and then that redirects me to an error. I have attached a copy of a screenshot for each step.
I am however, able to log in to Articulate 360 directly from the web. But even though I am logged in already, Storyline is still not recognizing that I am logged in and requiring me to do it again, which always results in this error message.
Any help would be appreciated.
Hi Kim!
Sorry for the trouble! Can you try closing Storyline 360 and logging out of the Articulate 360 desktop app? After, go ahead and log back into the desktop app which should prompt you to sign in on the Articulate 360 website. Lastly, open Storyline 360 from the desktop app.
If that doesn't do the trick, please reach out to us directly in a support case.
My team is having a similar problem across multiple accounts. We open storyline 360 and are prompted to sign in online. We click the link, sign in online, see our profile there, go back to storyline 360 and get this sign in error and can't proceed. Can you help us?
Hi, Sarah.
Great call opening a support case! I see we've sent you this link with additional information and some steps to try:
If you and your team still have this issue, can you reach out through the case so we can continue troubleshooting?
Hi Sarah, Did you guys come up with a solution. I am having the same exact problem.
Hi Vickie,
Welcome to the E-Learning Heroes community!
I see that you've connected with our support engineers, and are working with my teammate, Renato. You're in great hands! Please let us know if you are still having trouble logging in.
Hi Lorie,
I'm sorry to hear you're hitting this snag! I see that you're also working with my colleague Lejan on a support case; you're in good hands. Let's continue the conversation in your case.
I appreciate your patience!
I too am unable to go into Stroyline360. I've already logged into the browser numerous times but no change is happening. Any other options to help?
You're not alone, this is happening to me too!
Hi Dane,
Sorry to hear that you are running into this issue too. If you've already tried the troubleshooting steps shared in this thread, I'd like to recommend doing a clean reinstall of Articulate 360 to see if this helps. Please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
5) Reboot your computer.
6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
7) Right-click the articulate-360.exe file and choose "Run as administrator."
8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
9) Reboot your computer and test your Articulate apps.
If the issue persists after doing the steps mentioned above, open a case with our support team here for further assistance.
HI Mauritia,
Thanks for reaching out and I'm so sorry you've encountered this issue!
This shouldn't be happening and I'm happy to help troubleshoot. First, I'd like to confirm that you've reviewed the possible solutions in this article. If that doesn't work, please try the following steps:
- Clear your browser cache. This article details how to clear the browser cache for all major browsers.
- Try changing the default browser by following the steps in this article.
- Use your browser's incognito or private mode to sign in to https://360.articulate.com.
If the issue persists, I'd like to connect you with one of our talented Support Engineers to investigate further. You can submit a support case here!
I constantly have the same issue. I am prompted to login but still can’t
access the update. I reported this issue last year. In order to access
the update, I have to uninstall Articulate and then reinstall it. Seems
like Articulate has a lot of issues that are not being resolved.
