Storyline 360 and Success Factors LMS-Resources Not Loading

Hi Leslie,

This is what is interesting. We are updating about 50 skill trainings that all basically have the same SL layout, sans the different skill content. When we go to update, we will typically pull the archived SL file, make the changes (which includes re-linking two PDFs) and render a SCORM.

What we are finding is that almost randomly one SL file will include both files (we check by looking in the external file/storyline content folder in the zipped project), and another will only include one. It is always the second PDF to be accessed in each training that is the problem child. All PDFs are new, replacing old content. Yet, some are fine and some are not. As a quick fix, we have found that we can unzip, manually deposit the missing file, and rezip. Our LMS is not the problem because we can tell beforehand which ones have goofed up before we post them.

But I am a stickler for root cause analysis. The only other thing I can think of is that some of the old versions were rendered SCORM 2004, edition 4, and for some reason, they don't do so hot after we make changes. We have found that switching all of the updates to edition 2 has fixed this problem, yet there is not a correlation between that and the issue at hand.

We have considered finding a "good" copy and creating a universal template, but this would be a ginormous pain in the donkey to apply across the table. Some of our updates are only a couple of tweaks, and starting ALL of them from a template would be a waste of resources.

I have tried completely deleting each trigger (to open the files) and creating a new one, rather than just changing the trigger path to the new PDF. Still, no correlation. There must be some setting or command I am missing.