Forum Discussion

MaciejMasior's avatar
MaciejMasior
Community Member
7 years ago

storyline 360 can't save my project (low memory error)

Hello, I'm working on some project. I have done 5-4 slides. Sudenly SL360 starts to work very, very, very slow (almost can't do anything in it). I can't even save my project. It's happening to me ...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff

Hi Maciej and James, 

Storyline 2 is a 32-bit application.  More specifically:

  • Storyline 2 is Large-Address Aware, which means that it can access up to 4 GB RAM rather than the default limit of 2 GB for a 32-bit process.
  • Storyline 2 does not explicitly take advantage of multiple processor cores at this time, although we continue to focus on performance improvements for future updates.

If you're running into performance issues with Storyline 360, specifically the "available memory is low" error, our Support team is hoping to find additional examples and information of what could be causing this error by working with individuals one on one. Can you reach out to them here? 

JamesBennett-23's avatar
JamesBennett-23
Community Member
7 years ago

Thanks for that info Ashley, I believe we're all experiencing these memory and slow down issues on SL360.

I'll submit a case on the link you provided but may find it difficult to submit examples as it is fairly infrequent, maybe a couple times a week on specific projects for ~40 hours a week.

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