Forum Discussion
storyline 360 can't save my project (low memory error)
Hello,
I'm working on some project. I have done 5-4 slides. Sudenly SL360 starts to work very, very, very slow (almost can't do anything in it). I can't even save my project. It's happening to me ...
I've been having the same problem for about a year and still no fix. Articulate promised the latest update back in March would fix the issue and it's still a problem. I've searched every forum and tried every solution and nothing works. There's forums dating back 6 years with the same exact issue. I am so frustrated right now! I work for a big marketing corporation and I can't get any work done with this bug. I've tried the whole, empty your %temp% folder thing and also emptying the %appdata%\Articulate\Storyline folder.... repeatedly. I can't save any work. I'm forced to start a new project in a separate window and copy the slides I worked on into that project, save it, and then restart my computer and copy those slides into the main project. And before you suggest creating a new project and importing all the slides....yes I have done that as well...problem still persists. I've aslso uninstalled and re-installed Storyline 3 repeatedly as well. This is absurd! You guys really need to get with the program and fix this issue. Storyline is unusable. I got deadlines to meet with these modules and I can't make them because this issue continues to slow me down. Don't refer me to other forums that you "claim" fixes the issue, because it doesn't. Believe me I've checked. And before you ask, "yes" all my files are local to my hard drive, I am not working off of a USB or External. I'm sick of this "low on memory" error, and "project can't be saved at this time" annoyance! Why don't we have 64 bit support yet? Also, I am running a top of the line macbook pro with VMware fusion and I have my virtual memory all the way up. No dice! I literally had to repeat the above so-called "solution" 30 times today! I can't keep doing this! I can continue to write a novel here but I think I'm finished expressing my frustration! Why my company is even spending their money on this software is beyond me at this point. It seems whenever you need to create a basic module it's fine...but then when you begin creating more heavy-duty modules, Storyline can't handle it. Please fix, and don't take 6 years to do it! Btw, I'm using the latest version of Storyline 3.
And four years later, after this complaint and many others, the problem is still there. Storyline is one big nightmare to work with if you making large projects.
Support can only say the same thing to all people complaining about it. Safe on your C drive, don't use USB or network, etc etc. Pointing to the customer's hardware and their behaviour while it is a bug in their own software.
I lost days of work with all the crashes and with problems saving. Saving takes minutes if it does not give an error like Not enough memory or Parameter is invalid.
I almost throw my PC out of the window from frustration if again al my work is gone. How dare you ask so much money for such a crappy program.
It is frustrating and destructive for your health.
How about fixing it after years of complaints ?Alan Sodenkamp
Articulate has made it clear their focus is on Rise.com — that’s their future now, not Storyline. We’ll never get a 64-bit version or a Mac app. Users be damned, the overlords at Articulate just don’t care about user satisfaction.
