Forum Discussion

SallyDeering's avatar
SallyDeering
Community Member
3 years ago

Storyline 360 course not sending score to LMS for some users

Hi, I have a Storyline 360 course that is working for 90-95% of users. Their score is captured and the LMS is able to mark them as complete for the training. However, for a few users, they do not re...
storyline 360
EricSantos's avatar
EricSantos
Staff
3 years ago

Hi Sally,

I'm happy to chime in! The article below has tips on ensuring that your courses report completion status in the LMS. It involves using the correct reporting option and LMS standard.

If the issue persists, would you be willing to share a copy of your Storyline file through a support case so our Support engineers can dig deeper into the problem? We'll delete it when we're done!

RichardWatson's avatar
RichardWatson
Super Hero
3 years ago

Thanks for the assist Eric. Please drop back in and let me know what you discover. From a networking standpoint, if the majority of clients are reporting successfully, it would make more sense that the issue  is on the client-side configuration for those that are not. But, I’m very interested in hearing what you uncover as this type of challenge appears from time to time in the forums.

Richard

 

  • EricSantos's avatar
    EricSantos
    Staff
    3 years ago

    I'm happy to help, Richard! I'll share the investigation results once Sally shares her project file with our team.

    Enjoy the rest of your day! 🙂

    • RichardWatson's avatar
      RichardWatson
      Super Hero
      3 years ago

      Thank you, Eric! I really appreciate it.

      Richard