Forum Discussion
Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...
Hi everybody, we're experiencing the same problem: when the course is published the audio doesn't play at all or it is delayed. If the slide contains several audio tracks sometimes the first is delayed and overlaps with the second one: a real mess! I add that we use only the html5 publishing (no Flash).
I can't conceal this is a huge problem and it's really disappointing. Please, we kindly ask you to fix it as soon as possible.
Hi Massimo,
Our team has seen a few different causes or setups that prevent the audio from playing back, and we're continuing to investigate. It would help to take a look at your files so that we can properly test and confirm the issue you're running into. Can you share a copy of your .story file with our Support Team?
