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Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having this problem too:
On random slides the audio is either delayed or not playing at all after published and uploaded to LMS. It works perfectly fine in preview or if I view the published output locally. It just doesn't work when I test in my LMS (Saba). I've also tested in SCORM Cloud and it doesn't work there either.
I've tried everything from uninstalling SL360 and reinstalling, starting a new project and importing the old, re-coverting from Storyline 2 to 360. I even tried recreating the affected slides from scratch but the audio is still messed up on those certain slides. It only happens with SL360. If I keep the project in SL2 and republish it, it works fine.
I am a Mac user and operate SL using Parallels and Windows 7. I have my shared profile disabled, I operate locally on the windows side and followed all the suggested instructions when using SL with a Mac.
So basically, I'm stumped. Anyone out there experiencing anything similar? This issue has affected 2 separate courses that need to be updated asap so I'm sort of desperate here.
Oh, one more thing. If I add a seekbar to that slide and scrub either back or forth, it starts working immediately. And yes, I even tried adding a trigger to those slides to play audio when timeline starts. I also added the audio to a layer and triggered to play that layer when timeline starts and that doesn't work either. As you can see, I've been spending hours on this annoying issue.
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360 courses - audio not playing or very delayed in published output","id":"message:850843","revisionNum":1,"repliesCount":77,"author":{"__ref":"User:user:138336"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:850843"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:850843"},"body":"
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having this problem too:
\n
On random slides the audio is either delayed or not playing at all after published and uploaded to LMS. It works perfectly fine in preview or if I view the published output locally. It just doesn't work when I test in my LMS (Saba). I've also tested in SCORM Cloud and it doesn't work there either.
\n
I've tried everything from uninstalling SL360 and reinstalling, starting a new project and importing the old, re-coverting from Storyline 2 to 360. I even tried recreating the affected slides from scratch but the audio is still messed up on those certain slides. It only happens with SL360. If I keep the project in SL2 and republish it, it works fine.
\n
I am a Mac user and operate SL using Parallels and Windows 7. I have my shared profile disabled, I operate locally on the windows side and followed all the suggested instructions when using SL with a Mac.
\n
So basically, I'm stumped. Anyone out there experiencing anything similar? This issue has affected 2 separate courses that need to be updated asap so I'm sort of desperate here.
\n
Oh, one more thing. If I add a seekbar to that slide and scrub either back or forth, it starts working immediately. And yes, I even tried adding a trigger to those slides to play audio when timeline starts. I also added the audio to a layer and triggered to play that layer when timeline starts and that doesn't work either. As you can see, I've been spending hours on this annoying issue.
","body@stringLength":"1745","rawBody":"
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having this problem too:
\n
On random slides the audio is either delayed or not playing at all after published and uploaded to LMS. It works perfectly fine in preview or if I view the published output locally. It just doesn't work when I test in my LMS (Saba). I've also tested in SCORM Cloud and it doesn't work there either.
\n
I've tried everything from uninstalling SL360 and reinstalling, starting a new project and importing the old, re-coverting from Storyline 2 to 360. I even tried recreating the affected slides from scratch but the audio is still messed up on those certain slides. It only happens with SL360. If I keep the project in SL2 and republish it, it works fine.
\n
I am a Mac user and operate SL using Parallels and Windows 7. I have my shared profile disabled, I operate locally on the windows side and followed all the suggested instructions when using SL with a Mac.
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So basically, I'm stumped. Anyone out there experiencing anything similar? This issue has affected 2 separate courses that need to be updated asap so I'm sort of desperate here.
\n
Oh, one more thing. If I add a seekbar to that slide and scrub either back or forth, it starts working immediately. And yes, I even tried adding a trigger to those slides to play audio when timeline starts. I also added the audio to a layer and triggered to play that layer when timeline starts and that doesn't work either. As you can see, I've been spending hours on this annoying issue.
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Storyline 360 courses - audio not playing or very delayed in published output","moderationData":{"__ref":"ModerationData:moderation_data:850917"},"body":"
I ran into a similar issue: audio was not playing the first time through, but if you used the scrubber bar, it would start playing correctly. The first slide on the project was a silent title slide. We solved the issue by adding an audio file to the first slide with 5 seconds of silence. Perhaps Articulate thinks your project should be silent if there is no audio on the first slide, but you can trick it into playing the audio if you add that silent audio file.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-04-23T08:29:24.000-07:00","lastPublishTime":"2024-04-23T08:29:24.000-07:00","metrics":{"__typename":"MessageMetrics","views":14},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:850843/message:850917","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:822449":{"__typename":"User","id":"user:822449","uid":822449,"login":"KevinMurphy-175","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-08T13:45:01.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid|7e0557f9-3acb-4d1e-81f9-f594afcbef2c"},"rank":{"__ref":"Rank:rank:6"},"entityType":"USER","eventPath":"community:rwgqn69235/user:822449"},"ModerationData:moderation_data:850915":{"__typename":"ModerationData","id":"moderation_data:850915","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:120422":{"__typename":"User","id":"user:120422","uid":120422,"login":"StevenBenassi","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-08T06:39:50.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid%7C93426a26-c1e9-4e2e-99e6-ef22248d0b8d"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:rwgqn69235/user:120422"},"ForumReplyMessage:message:850915":{"__typename":"ForumReplyMessage","uid":850915,"id":"message:850915","revisionNum":1,"author":{"__ref":"User:user:822449"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:850843"},"conversation":{"__ref":"Conversation:conversation:850843"},"subject":"Re: Storyline 360 courses - audio not playing or very delayed in published output","moderationData":{"__ref":"ModerationData:moderation_data:850915"},"body":"
Finally found the right thread :)
\n
I am having this issue on a SL360 course. I have an open case.
\n
Upon publishing the course and testing in SCORM Cloud, when closing the course and then resuming the course, the audio is delayed about 1.5 seconds. The timeline begins but the audio (.mp3) does not start. Have tried reinserting audio and adding a \"pause timeline at timeline start\" trigger. I tried republishing it in SL3 and the delay occurred again.
\n
I have provided a segment of the course that experienced the delayed audio during testing in Scormcloud. The engineer was not able to replicate the delay so I recorded the screen and sent it along and am awaiting response.
\n
Kevin
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Hi Kevin!
\n
Sorry to hear you've run into issues with delayed audio after resuming a Storyline course!
\n
Smart move on opening a support case! I see that you've connected with my teammate Johnrey. You're in great hands working one-on-one with him. It looks like Johnrey replied to your e-mail with an upload link you can use to share your file.
\n
We can continue this conversation over in your support case to keep all information in one spot.
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Having a similar issue. A small audio file that's set to begin shortly after the first slide opens is delayed by 5-8 seconds or it doesn't play at all.
\n
I've used Storyline for years and never run into this. So frustrating.
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Hi Drake!
\n
Sorry to hear you've also run into issues with delayed audio playback at the start of your Storyline course! I'd be happy to help troubleshoot and had some follow-up questions to start.
\n
\n
Does the audio delay occur during the preview and published output of your Storyline course?
\n
\n
Are you working from your local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior.
\n
\n
Can the behavior be replicated across different browsers as well as through a private/incognito browser window?
\n
\n
It would be helpful to take a closer look at your project file and test the behavior on our end. Would you be comfortable sharing a copy here in this discussion or privately through a support case? We'll delete it from our system once we're finished!
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Hi Marci,
\n
Thanks for reaching out! I understand that the audio is delayed when your course starts. I see you've opened a support case and are working with Matthew. You are in good hands! If you have any questions about the case, please respond within the case via email.
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did you send in this case the .story file with the problem to articulate support ?
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Yes, I sent them the original .story file during our chat. I updated the file this morning to remove the character interaction hoping that would make the delay less noticeable but didn't help.
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Hi Everyone,
\n
Has a solution been found for this? I'm having a similar issue. The first slide of the course has a significant delay, the audio doesn't synch with the characters. The audio starts playing when the seekbar reaches about the half-point. I was made aware of this issue because one of my stakeholders had the delay in Review 360. I was able to replicate it on my laptop on Edge, but not on my desktop. I had 3 other individuals test the link and two had delays using Edge. I try Chrome and same issue. I opened a case and was advised to do the following:
\n
If possible, you can also view the Review link using your mobile device. You can email the link to your device for easy testing.
\n
\n
\n
\n
The course played with no issues on a mobile device.
\n
\n
\n
\n
Another thing you can try is to restart your computer to refresh your computer.
\n
\n
\n
\n
Restarted the laptop and issue still persist.
\n
\n
\n
\n
You can also try a different network if possible.
\n
\n
\n
\n
Unable to since I am using my work’s network, which is the network that will be use by employees taking the course.
\n
\n
\n
\n
If there is an app running on the background, that could be using a lot of resources, may also impact the behavior of the animation/synchronization.
\n
\n
\n
\n
Checked and there isn’t any.
\n
\n
\n
\n
If the course is intended for LMS or web server, you can publish the project and test it on the target environment.
\n
\n
\n
\n
The issue was still present when played on the LMS.
\n
\n
\n
\n
I want to point out that the file is located locally, not on a shared drive. Any suggested solutions are greatly appreciated, thanks!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-14T07:23:56.000-07:00","lastPublishTime":"2023-06-14T07:23:56.000-07:00","metrics":{"__typename":"MessageMetrics","views":11},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:850843/message:850909","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:104226":{"__typename":"User","id":"user:104226","uid":104226,"login":"AarikaSeat","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-11-01T13:41:53.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid|9406f274-2041-44c6-8a3f-74908fbad7d7"},"rank":{"__ref":"Rank:rank:6"},"entityType":"USER","eventPath":"community:rwgqn69235/user:104226"},"ModerationData:moderation_data:850907":{"__typename":"ModerationData","id":"moderation_data:850907","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:480143":{"__typename":"User","id":"user:480143","uid":480143,"login":"JoseTansengco","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-19T05:39:35.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0%7C5b26460845bb115df83cc97d"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:rwgqn69235/user:480143"},"ForumReplyMessage:message:850907":{"__typename":"ForumReplyMessage","uid":850907,"id":"message:850907","revisionNum":1,"author":{"__ref":"User:user:104226"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:850843"},"conversation":{"__ref":"Conversation:conversation:850843"},"subject":"Re: Storyline 360 courses - audio not playing or very delayed in published output","moderationData":{"__ref":"ModerationData:moderation_data:850907"},"body":"
Having the same issue for my story in Storyline 360 - Audio either not playing or very delayed in my published output to .mp4 video. It works correctly in Storyline 360 preview and Review 360 only... Any suggestions? I've submitted a case to Articulate Support as well.
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Hi Aarika,
\n
Great call on opening a support case. I can see that you are already working on this issue with my colleague Mcgem. You're in good hands, and we'll continue this conversation over there!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-12-09T08:39:55.000-08:00","lastPublishTime":"2022-12-09T08:39:55.000-08:00","metrics":{"__typename":"MessageMetrics","views":11},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:850843/message:850908","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1427703":{"__typename":"User","id":"user:1427703","uid":1427703,"login":"RamonaTyler","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-26T12:42:11.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0|57f4f5295310dba7769dac41"},"rank":{"__ref":"Rank:rank:6"},"entityType":"USER","eventPath":"community:rwgqn69235/user:1427703"},"ModerationData:moderation_data:850906":{"__typename":"ModerationData","id":"moderation_data:850906","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:850906":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1427703"},"id":"message:850906","revisionNum":1,"uid":850906,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:850843"},"conversation":{"__ref":"Conversation:conversation:850843"},"subject":"Re: Storyline 360 courses - audio not playing or very delayed in published output","moderationData":{"__ref":"ModerationData:moderation_data:850906"},"body":"
Hi
\n
Was this resolved? I am having the same issues. What makes it work in preview but not once published?
\n
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Audio bugs when publishing
\n
Storyline Version: V3.52.25247.0
\n
Published as: LMS, WEB and REVIEW 360
\n
\n
THE BUG:
\n
Some slides show some audio delay, non audio or audio only played when clicking on the project.
\n
The issue is shown on slides when
\n
\"Jump to next slide when time ends\"
\n
or
\n
\"Fade Transition\" between slides
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Hi Paul!
\n
I appreciate you taking the time to bring this to our attention! I'll share this with my team so that we can investigate this audio issue further. Would you mind also sharing a .story file so that I can attach it to our bug report?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-06-04T13:14:44.000-07:00","lastPublishTime":"2021-06-04T13:14:44.000-07:00","metrics":{"__typename":"MessageMetrics","views":50},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:850843/message:850905","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1261940":{"__typename":"User","id":"user:1261940","uid":1261940,"login":"RenGomez","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-01-01T14:47:15.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0%7C0df5c6f0-7436-0132-d9e9-22000b2a2328"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:rwgqn69235/user:1261940"},"ModerationData:moderation_data:850903":{"__typename":"ModerationData","id":"moderation_data:850903","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:850903":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1261940"},"id":"message:850903","revisionNum":1,"uid":850903,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:850843"},"conversation":{"__ref":"Conversation:conversation:850843"},"subject":"Re: Storyline 360 courses - audio not playing or very delayed in published output","moderationData":{"__ref":"ModerationData:moderation_data:850903"},"body":"
Hi Alberto,
\n
Welcome to E-Learning Heroes! 🌟
\n
It sounds like the issue only occurs when you publish the course as a SCORM file and test it in your LMS. Let's try ruling that out first. Can you try a different environment, such as SCORM Cloud, to see if you get similar results?
\n
If you do, share your file with our support team, and they can dig into this further! If everything works well in SCORM Cloud, you may want to reach out to your LMS to help troubleshoot.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-05-19T11:43:41.000-07:00","lastPublishTime":"2021-05-19T11:43:41.000-07:00","metrics":{"__typename":"MessageMetrics","views":11},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:850843/message:850903","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1744833251000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1744833251000","value":{"community":"Community 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