Forum Discussion
Storyline 360 Crashes Immediately When Publishing to Video
If it's helpful, I'm experiencing the exact same problem this morning that Jennie Crowther and Sean Hickey are describing. I've created a course with 6 slides, and when I attempt to publish the course to video, Articulate Storyline crashes.
By "crashes," I mean it completely shuts down with no error message. I've opened the Windows Task Manager to see what's happening when I attempt to publish. From the looks of it, the Articulate application just disappears from the Task Manager on the crash.
It looks exactly like it would look if I closed the application, EXCEPT it doesn't ask me if I want to save before closing the program. I tested it just now by adding a shape to a slide and attempting to publish without saving first; after the crash, I re-open the project, and the shape I added is not there.
Here is a short video showing what I'm seeing on my screen. I've redacted the folder paths, but it's a local folder on my machine that I'm attempting to save the file to.
EDIT: It appears another question was submitted to the community on the same day for the same issue:
https://community.articulate.com/discussions/articulate-storyline/storyline-crashes-when-publishing-to-video
This appears to be a very recent issue. Is it possible that this problem began with a recent update? The version I'm running when getting this crash issue is version 3.76.30446.0.