Forum Discussion
Storyline 360 freezes when I try to access Player Settings
Hi there,
I'm extremely frustrated as Articulate 360 keeps freezing anytime I try to access the player settings - I need to update the navigation and make sure that the controls aren't visible as ...
Hi Elizabeth, and welcome to the E-Learning Heroes community!
I'm sorry to hear you're experiencing an issue with accessing the player settings. I'm happy to help troubleshoot.
Please try these steps to determine if this is a scaling issue:
1. Open Storyline Shortcut and do a right-click.
2. Open the properties, now click on the tab "Compatibility."
3. Choose below the button "change high DPI-properties."
4. On High DPI scaling override, tick "Override high DPI scaling behavior."
5. Set Scaling performed by "System."
If this doesn't solve the problem, I would like to connect you with one of our Support Engineers to investigate this further. You can get in touch with our team, here!
