Forum Discussion

JessicaWakem's avatar
JessicaWakem
Community Member
8 years ago

Storyline 360 freezing?

Hello all,  Last time I posted on one of these I got my problems solved so hoping that happens again! Every single day this week my Storyline 360 has been freezing up at least once a day, over v...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
8 years ago

Hi Shirley,

I see that you and Angelo have been in touch regarding this and the most recent information he sent you was to do a clean install of Storyline 360. The freezing behavior is not something we'd expect - but if you need to go the refund route, our Success team is able to help you with that. 

  • ShirleyDAy1's avatar
    ShirleyDAy1
    Community Member
    8 years ago

    Hi Ashley,

    Thanks for getting back to me. The freezing is not what I expect either. I didn't have this issue with Storyline 2.

    I followed Angelo's instructions and it worked beautifully...for two hours. Then it froze up again when I tried to insert a character. So I followed his instructions again and shut down for the day.

    I will give it a go for the next couple of days, and if it freezes up one last time, I'll ask for a full refund.

    I can't work like this.

    Thanks,

    Shirley