Forum Discussion

JessicaWakem's avatar
JessicaWakem
Community Member
8 years ago

Storyline 360 freezing?

Hello all,  Last time I posted on one of these I got my problems solved so hoping that happens again! Every single day this week my Storyline 360 has been freezing up at least once a day, over v...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
4 years ago

Hey, Sarah! It looks like you're not receiving the emails from our Support team. Not to worry - I've asked my colleague Mike to give you a call so he'll be reaching out shortly. We'll get the situation figured out. 

Glad to hear that, Kim! Ensuring that your IT team has enabled the network endpoints and ports listed here is always a great first troubleshooting step.

Chris and Eric, I'd love to have you connect with our Support Team too. Let us know if you do connect and we'll follow along too! 

EricWasser-0dcb's avatar
EricWasser-0dcb
Community Member
4 years ago

I submitted a case Tuesday 2/9 and have no response :(

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    4 years ago

    Hi Eric,

    Uh oh! I don't see a case under the email you're using here within the Community. Did you see the prompt after the case submission that it was successful? It sounds like it may not have gone through - look for that and then you'll receive an email automatically as well. You can connect with our Support Team here and if you're logged into your Articulate ID, you'll also see the Live Chat option as a 360 Teams customer!

    • EricWasser-0dcb's avatar
      EricWasser-0dcb
      Community Member
      4 years ago

      Articulate Case # 02633717, still no response.