Forum Discussion

MathieuDesja219's avatar
MathieuDesja219
Community Member
5 years ago

Storyline 360 image issue when copying from another Storyline file

Hi all,

There seems to be an issue when copying a 360 image with markers and hotspots from one Storyline file to another.

I am not able to edit some (not all) of the imported 360 images in the new Storyline file. I get the three little dots showing that it's trying to load, but nothing happens.

Has anyone else had this issue. Thanks!

storyline 360

4 Replies

  • TylerBraddick's avatar
    TylerBraddick
    Staff
    5 years ago

    Hi Mathieu,

    Thanks for reaching out! I just did some testing on my end, and I'm not able to reproduce this issue. I'm going to reach out in a support case to gather logs and help troubleshoot this issue.

    Thank You,

    Tyler

  • WaltHamilton's avatar
    WaltHamilton
    Super Hero
    5 years ago

    In the new storyline file, import from storyline the slide from the old file. That is the most reliable way to include everything in a functioning state. Copy paste is still an area of continuing growth in SL.

  • MathieuDesja219's avatar
    MathieuDesja219
    Community Member
    5 years ago

    After further testing the issue is still present.

    Here is what I have tried so far using the same 360 image:

    -Copy/paste image from another file
    -Copy/paste slide from another file
    -Import slide from another file

    Using all three of these methods, I am still not able to edit the 360 image in the new file.
    After a few minutes, I get the screen with a big red "X" (see attached).

    Thank you for your help!

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    5 years ago

    I appreciate the update, Mathieu. I've shared this in your support case so that you can continue working directly with our support team.